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Help/Customer
Support
Have
you ever wanted to buy a product online but had a question you
wanted answered before you pulled out your credit card? That’s
happened to all of us.
Having Live Chat, a toll-free number,
or just a thorough FAQ (Frequently Asked Questions) available for
potential customers can be the difference between getting the sale or
not.
But what about questions that come up after the sale? Depending
on the product, an FAQ (how to download, how to install, etc.), a
User’s Manual, Live Chat, or a support ticket system may be the answer.
Telling your visitors that Help/Customer Support is available before
and after the sale is a very strong selling point. And providing
fast, courteous support after the sale would cut down on refund
requests, too.
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| This is a companion page for our Website Checklist - it provides more info
on things on the Checklist. If you landed here from somewhere
else, you may want to start at the beginning
of the site. |
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